Introduction

This Privacy Policy explains how CJC Supplies Ltd collects, uses, and protects your personal data when you visit our website or purchase from our online store. We are committed to ensuring your privacy is protected and that we handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Please read this policy carefully. By using our website, you acknowledge that you have read and understood how we handle your personal data.

Who We Are

CJC Supplies Ltd is the data controller responsible for your personal data.

Company Name: CJC Supplies Ltd
Registered Address: 14 Howdles Lane, Brownhills, Walsall, WS8 7PL
Company Number: 15176286 (Registered in England and Wales)
Email: labels@cjcsupplies.co.uk
Phone: 07368 503471
Website: cjcsupplies.co.uk

ICO Registration Number: [Insert ICO registration number – if not yet registered, register at ico.org.uk]

What Personal Data We Collect

When you use our website or place an order, we may collect the following types of personal data:

Identity Data: your first name and last name.

Contact Data: your email address, telephone number, and delivery/billing address.

Transaction Data: details of products you have purchased from us, including order history and payment confirmation.

Financial Data: we do not store your full payment card details. Payments are processed securely by our payment providers (PayPal and WooCommerce Payments). Please refer to their privacy policies for further information.

Technical Data: your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and other technology on the devices you use to access our website.

Usage Data: information about how you use our website, products, and services.

Communications Data: any messages you send to us via email, telephone, or our contact form.

How We Collect Your Data

Directly from you when you place an order, create an account, contact us with an enquiry, sign up to our mailing list, or communicate with us by any means.

Automatically via cookies and similar tracking technologies when you browse our website. Please see our Cookies section below for more information.

From third parties such as payment processors (PayPal) and analytics providers (Google Analytics), where applicable.

Why We Use Your Data

We only use your personal data where we have a lawful basis to do so under UK GDPR.

Processing and fulfilling your order – Legal basis: Performance of a contract.

Processing payment and preventing fraud – Legal basis: Performance of a contract / Legitimate interests.

Sending order confirmations and delivery updates – Legal basis: Performance of a contract.

Responding to enquiries and customer service – Legal basis: Legitimate interests.

Sending marketing communications (if you have opted in) – Legal basis: Consent.

Improving our website and services – Legal basis: Legitimate interests.

Complying with legal and regulatory obligations – Legal basis: Legal obligation.

We will never sell your personal data to third parties or use it for any purpose beyond those stated above.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.

Order and transaction records: 7 years (in line with HMRC requirements).
Customer account data: For the duration your account remains active, plus 2 years following closure.
Marketing preferences: Until you withdraw your consent or unsubscribe.
Enquiry and contact data: 2 years from the date of last contact.

Who We Share Your Data With

We may share your personal data with the following third parties where necessary:

Payment Processors: PayPal, to securely process your payment. Their privacy policy is available at paypal.com.

Delivery and Logistics Partners: Courier and postal services used to deliver your order, who require your name and delivery address.

IT and Hosting Services: 20i Ltd, who host our website and store data securely on UK-based servers.

Email Service Providers: Used to send order confirmations and customer communications.

Google Analytics: We may use Google Analytics to analyse website traffic and usage. Data collected is anonymised and aggregated.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law. We do not allow them to use your data for their own purposes.

Your Rights Under UK GDPR

Under UK GDPR, you have the following rights in relation to your personal data:

The right to access – You can request a copy of the personal data we hold about you.

The right to rectification – You can ask us to correct any inaccurate or incomplete personal data.

The right to erasure – You can request that we delete your personal data, subject to certain conditions.

The right to restrict processing – You can ask us to limit how we use your data in certain circumstances.

The right to data portability – You can request a copy of your data in a structured, machine-readable format.

The right to object – You can object to us processing your data based on legitimate interests or for direct marketing purposes.

Rights related to automated decision-making – We do not use automated decision-making or profiling.

To exercise any of these rights, please contact us at labels@cjcsupplies.co.uk. We will respond to your request within 30 days.

Cookies

Our website uses cookies – small text files placed on your device when you visit a website. We use the following types of cookies:

Essential Cookies: Required for the website to function correctly, including shopping cart functionality and secure login. These cannot be disabled.

Analytical Cookies: Help us understand how visitors use our website so we can improve it (for example, Google Analytics).

Preference Cookies: Remember your settings and preferences to improve your experience.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. For more information about cookies, visit allaboutcookies.org.

Third-Party Links

Our website may contain links to third-party websites. These sites have their own privacy policies and we are not responsible for their content or how they handle your personal data. We recommend you review the privacy policy of any external site you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the bottom. We encourage you to check this page periodically to stay informed about how we protect your data.

How to Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Email: labels@cjcsupplies.co.uk
Phone: 07368 503471
Post: CJC Supplies Ltd, 14 Howdles Lane, Brownhills, Walsall, WS8 7PL

Your Right to Complain

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection:

Website: ico.org.uk
Phone: 0303 123 1113

We would, however, appreciate the opportunity to resolve any concerns directly before you contact the ICO.

Last updated: March 2026